Explore Alto Energy’s heat pump service and support options.
If you’ve got an issue with your heat pump, then don’t hesitate to contact our knowledgeable technical support team. We also have a series of articles list below which offer some further advice and guidance. If you have any trouble implementing any of the advice, please get in touch.
In the rare event that your Samsung Gen6 stops working and leaves you without hot water, you can use the heat pump control panel to turn on the immersion heater to produce hot water. The immersion heater is essentially a back up electric boiler that can produce hot water at times of need. It should not be left running permanently and should be used sparingly due to the significant increase in costs.
We have produced a number of useful help sheets to assist customers in the rare event that their heat pump develops a problem. This guide describes how to switch a Mitsubishi Ecodan air source heat pump over to back up immersion for hot water production.
We thought it might be useful for customers to know how to switch their IVT air source heat pump over to back up immersion, in the event of a fault on the heat pump.
With another Christmas is on the horizon we thought we would put together another useful Technical blog, in the event you do a factory reset on your heat pump and have no hot water following this.
With Christmas around the corner, we thought it might be useful for customers to know how to switch the heat pump over to back up immersion, in the event of a fault on the heat pump.
