Samsung heat pump servicing
Regular servicing is key to keeping your Samsung heat pump running efficiently and maintaining your manufacturer warranty. At Alto Energy, we offer expert servicing and maintenance for Samsung systems, supporting homeowners across the UK.
Our experienced engineers carry out thorough system checks and provide a detailed service report after every visit. Whether you have a Samsung Gen5, Gen6, Gen7 or the HT Quiet model, we offer support tailored to your specific setup.
What’s Included in a Samsung Heat Pump Service?
A heat pump service involves more than just a quick clean. It’s a full inspection of the system, carried out to keep everything running as it should. During a service, our engineer will carry out a series of checks to maintain performance and efficiency. This includes:
- Cleaning the outdoor coil and fan
- Applying a corrosion inhibitor coating to the outdoor unit
- Checking refrigerant pressures and circuit performance
- A full visual inspection of the system
- Electrical checks including voltages and current draw
- Checking and monitoring flow rates, kWh usage and heat output (COP)
- Ensuring the defrost cycle is operating correctly (in winter)
- Checking expansion vessels and inhibitor/glycol levels
- Testing thermostat functions and control settings
- Backflushing the outdoor unit if needed
- Bleeding radiators and checking for airlocks
- Recording efficiency data and checking consumption levels
Common questions about Samsung heat pump servicing
We recommend servicing your Samsung heat pump once a year to maintain performance, improve efficiency and keep your manufacturer warranty valid.
Our Samsung heat pump service includes a full operational check, inspection of components, pressure and flow testing, cleaning of filters and exchangers, and a full written service report. We tailor the service to your model, whether it's a Gen5, Gen6, Gen7 or HT Quiet.
While it’s not a requirement, using engineers with specific Samsung heat pump experience ensures the service is carried out in line with manufacturer guidelines. Our team are experienced with the full Samsung heat pump range and follow best-practice procedures.
Yes, Alto Energy provides Samsung heat pump servicing nationwide. Just send us your postcode and we’ll confirm engineer availability in your area.
Samsung heat pump fault codes and what they mean
If your Samsung heat pump has stopped working and a fault code has appeared on the screen, you’re not alone. While these systems are generally very reliable, they can occasionally flag up an issue.
Below is a quick guide to some of the most common Samsung fault codes and what they might mean.
Samsung e911 error code
This is a common alert on Samsung heat pumps and usually indicates an issue with water flow around the heating circuit. In most cases, the system isn’t getting enough flow, which could be caused by:
- A blocked system filter
- Low system pressure
- A circulation pump not operating
If you’re comfortable checking the system pressure, it’s worth doing so. If not, or you’re unsure what to check next, contact our technical support team for guidance.
Samsung E919 error code
This alarm indicates that the heat pump hasn’t completed its weekly pasteurisation cycle. It’s often caused by a lack of power to the immersion heater or because the overheat protection thermostat on the immersion has tripped.
You can reset the system to clear the fault, but if the cause isn’t fixed, the alarm is likely to return within a week. We recommend speaking to our technical support team for more help.
Need more help?
If you're unsure about any of the above, or your Samsung heat pump is showing a different fault code, it's best to get in touch with our technical support team. They're here to help you get everything back up and running.
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